FAQ's
How does a client tell WKB Consulting when claims are paid?
Clients can communicate via secure email, or fax their explanation of benefits (EOB) forms.
How does WKB Consulting obtain billing information?
Via secure email, or a faxed. WKB Consulting has a form.
What information is needed to generate a claim?
1. A completed intake form, the client’s own form or WKB Consulting’s form.
2. A copy of the patient’s insurance card front and back
3. Copy of a driver’s license or passport.
4. All information must match the patient intake form.
Does WKB Consulting send statements to patients?
Yes, upon request.
Can WKB Consulting check benefits before an appointment?
Yes, with an intake form completed with the correct demographic information and a copy of the insurance card (front and back).
Is WKB Consulting HIPPA Compliant?
Yes, and new clients are required to sign a business associate agreement to support compliance.
Is it possible to collect on past due accounts and can WKB Consulting do collections?
Yes, WKB Consulting can work on past due accounts. WKB Consulting is not a collection agency, but your practice can choose to work with a licensed collection agency.